Cancellation Policy

A family vacation is usually not booked on short notice. If a family cancels at the last minute, it’s nearly impossible to rebook the room. The preparations that have already been made cannot be reversed either. In a family hotel, this affects nearly every aspect of the business:

Regional products that have already been ordered cannot be canceled on short notice.

Employees who, in some cases, travel here specifically for the season cannot be sent home.

External partners—such as those offering dance or sewing workshops—cannot be canceled either. The same applies to wellness or beauty treatments you have booked.

We want you to feel completely at home when you arrive at the Rosenhof. This requires a certain amount of preparation, which we cannot accomplish on short notice. After all, despite our flexibility, tasks such as purchasing, planning, staff scheduling, and putting together the activity program—especially during these times—rely on predictability.

We want to offer you a personalized experience during your family vacation at all times:

• We feature a daily rotating menu of dishes made with seasonal and regional ingredients.
• We plan and organize the weekly program with you and for you, so that your interests and needs are the focus.
• We want to offer you a home (#JustComeHome) where you’ll see familiar faces when you return.

Through our Rosenhof values (#authentic #together #appreciative #vibrant), we are committed to taking responsibility for our team and our employees—not just in good times.

These are just a few of the ways we stand out from some of the larger hotel chains. They’re the reasons why our (regular) guests—young and old alike—always enjoy staying with us. To uphold these values and commitments, we also need cancellation policies that work for us.

What cancellation policy applies to my stay? Generally, the cancellation policy for the rate you booked applies:

How does the rebooking process work?

If it is not possible to reschedule within 30 days of the cancellation, we will charge the corresponding cancellation fee. Once we receive payment, you will receive a credit for this amount, minus the rescheduling fee.

What happens if I can't take my trip because of COVID-19?

Free cancellation—regardless of the rate booked and the travel start date—within 14 days (Note: The law specifies 7–10 days) is possible in the following cases:

• The country of origin has issued a travel advisory for our region, which would result in a quarantine requirement after a stay here.
• We are unable to provide our service (crossing the border is not permitted, the location is inaccessible, the hotel is closed).

In these cases, the contract is void; that is, no cancellation fees apply, and the deposit paid will be refunded in full.

We have had nothing but positive experiences with this over the past year. We have refunded 100% of the payments already made—regardless of the rate booked—to all guests who were unable to enjoy their vacation with us for these reasons, within a few days.
Illness is still covered by travel cancellation insurance.